Men’s Palace, Return & Exchange Policy

We have a 30‑day exchange policy, which means you have 30 days after receiving your item to request an exchange or store credit.

To be eligible, your item must be in the same condition that you received it — unworn, unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at menspalace02@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your exchange request is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any questions at menspalace02@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Certain items cannot be returned or exchanged:

• Altered or tailored items (final sale)

• Underwear and intimate apparel

• Socks, durags, headbands, and other personal‑use items

• Any item that may pose hygiene concerns

• Items marked as Final Sale

Please reach out if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to request an exchange. Once your return is accepted, you can make a separate purchase for the new item or use your issued store credit.

Store Credit (No Refunds)

Men’s Palace does not offer refunds. If your return is approved, you will receive store credit in the form of a digital gift card. Store credit never expires and can be used on any future purchase.

If more than 15 business days have passed since we approved your return and you have not received your store credit, please contact us at menspalace02@gmail.com